Return & Refund
We strive to ensure your satisfaction with every purchase. Please read our return and refund guidelines below.
1. Eligibility for Returns
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We accept returns within 7 days from the date of delivery.
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Returns are applicable only for products that arrive damaged, broken, or leaking during transit.
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To be eligible for a return:
- The item must be unused
- It should be in the same condition as received
- It must be returned in its original packaging
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If more than 7 days have passed since delivery, we will not be able to offer a return or refund.
2. Refund Process
Once we receive and inspect your returned item, we will send you an email confirming receipt. After inspection, we will notify you whether your refund request has been approved or declined.
If approved:
If approved:
- Your refund will be processed
- The credited amount will be applied to your original method of payment (credit card, bank account) within a few business days
- Alternatively, you may request a replacement product
3. Late or Missing Refunds
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If you haven’t received your refund even after approval, please follow these steps:
- 1. Check your bank account again.
- 2. Contact your credit card provider — there may be a delay before the refund is posted.
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3. Contact your bank — some processing times vary.
- If you’ve completed the steps above and still haven’t received your refund, please reach out to us at:
- help@maltimadhu.com
