Shipping Policy
We aim to deliver your orders safely and on time. Please review the details of our shipping process below.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Duration
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Delivery timelines may vary based on your location:
- Local & Metro Cities: 2–5 business days
- Non-Metro Cities: 5–8 business days
- Remote Locations: Additional time may apply
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
4. Order Tracking
Once dispatched, you will receive a tracking link via email or SMS to monitor your order status.
5. Incorrect Address or Failed Delivery
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If the provided address is incorrect or incomplete, delivery may fail. In such cases:
- Re-delivery charges may apply
- Orders may be returned to us by the courier partner
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Please ensure accurate address details at the time of checkout.
6. Damaged or Leaking Products
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If your order arrives damaged, broken, or leaking, please notify us within 24–48 hours of delivery with photos.
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Eligible cases will be handled as per our Return Policy.
- For any shipping-related questions, contact us at:
- help@maltimadhu.com
